These terms govern all orders placed through dhbtowels.co.uk (“the Site”), operated by BEAUTY SHOP OK LTD, trading as “DHB Towels” (“we”, “us”, “our”), a company registered in England and Wales under company number 13036472, with registered address at Unit 16, Broomhouse Lane Industrial Estate, Doncaster, DN12 1EQ.
Contact email: shop@dhbtowels.co.uk
VAT number: GB 249628174
By placing an order with us, you agree to these terms. Please read them carefully before ordering.
2. Definitions
“Consumer” means an individual buying goods wholly or mainly for personal use, outside of any trade, business, or profession, as defined by the Consumer Rights Act 2015.
“Business Customer” means any customer buying for purposes related to a trade, business, craft, or profession (e.g. salons, tattoo studios, distributors).
“Goods” means the products listed for sale on the Site.
“Order” means your request to purchase Goods, submitted through the Site.
These terms apply to both Consumers and Business Customers. Where a clause applies only to one category, this is stated clearly.
3. How a contract is formed
Placing an Order is an offer to buy Goods. A contract is only formed when we send you an order confirmation email. We reserve the right to refuse or cancel any Order, for example where Goods are out of stock, priced in error, or where we suspect fraud, in which case we will notify you and refund any payment taken in full.
4. Prices and payment
Prices on the Site are shown both inclusive of VAT (gross, for Consumers and general browsing) and exclusive of VAT (net, for Business Customers with a trade account), clearly labelled at product and checkout level.
Payment is required in full at the time of ordering. We do not currently offer credit accounts or deferred payment terms.
Accepted payment methods: Stripe, PayPal, and bank transfer.
We reserve the right to change prices at any time, but changes will not affect Orders already confirmed.
There is no minimum order value or quantity (MOQ) for Business Customer orders.
5. Delivery
We currently deliver within the UK only, using DPD.
Standard order processing time is 1 to 2 working days from receipt of payment before dispatch.
Delivery is free on orders over £99. Below this threshold, a delivery charge applies as shown at checkout.
Delivery timeframes given at checkout are estimates. We are not liable for delays caused by the courier or events outside our reasonable control (see section 12, Force Majeure).
Risk in the Goods passes to you on delivery. For Consumers, this is when the Goods come into your physical possession; for Business Customers, this is on delivery to the address provided.
6. Retention of title
Ownership of the Goods remains with BEAUTY SHOP OK LTD until payment has been received in full and cleared. Since payment is taken in full before dispatch, this clause applies only in the rare event of a payment reversal or chargeback after Goods have shipped; in such cases, we reserve the right to require return of the Goods or pursue payment through other lawful means.
7. Your right to return Goods (up to 30 days)
We want you to feel confident buying from us, so we offer a longer return window than the law strictly requires, split into two stages.
Days 1 to 14 (statutory right, Consumers only): if you are a Consumer, you have the right to cancel your order and return the Goods within 14 days of delivery, for any reason, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. During this period you may inspect the Goods as you reasonably would in a shop; we will only deduct from your refund where the Goods have been used or handled beyond what is necessary for that inspection. This statutory right does not apply to Business Customers.
Days 15 to 30 (extended goodwill return, all customers): in addition to the statutory right above, we voluntarily extend our return window to 30 days from delivery for both Consumers and Business Customers. During this extended period, the Goods must be unused, in their original, resealed or rewrapped packaging, and in fully resaleable condition. We reserve the right to refuse a return, or to charge a restocking fee, where these conditions are not met.
Exceptions: we do not apply any hygiene-seal exception to any product in our range. All Goods, including disposable and airlaid towels, may be returned within the windows above, subject to the conditions stated for each stage.
To start a return, contact us at shop@dhbtowels.co.uk. You must then send the Goods back to us within 14 days of telling us you wish to return them, at your own cost unless the Goods are faulty or not as described (see section 8). We will refund you within 14 days of receiving the returned Goods or evidence of return, using the original payment method.
8. Faulty, damaged, or incorrect Goods
If Goods are faulty, damaged in transit, or do not match their description, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015 (for Consumers) or under general contract law (for Business Customers). Please contact us at shop@dhbtowels.co.uk within a reasonable time of discovering the fault, including your order number and, where possible, photographs of the issue.
For Consumers: you have a short-term right to reject faulty Goods within 30 days of delivery for a full refund. After 30 days, we will offer a repair or replacement in the first instance.
9. Liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited or excluded under UK law.
For Business Customers: subject to the above, our total liability for any claim arising from an Order is limited to the price paid for the Goods in question, and we are not liable for indirect or consequential losses (e.g. loss of profit, loss of business).
For Consumers: your statutory rights under the Consumer Rights Act 2015 are not affected by these terms.
10. Product reviews
If you leave a review of our products, it must be honest and based on genuine experience. We do not publish, commission, or incentivise fake or misleading reviews, in line with the Digital Markets, Competition and Consumers Act 2024.
11. Force majeure
We are not liable for any delay or failure to perform our obligations caused by events beyond our reasonable control, including but not limited to courier disruption, extreme weather, strikes, or supply chain failures.
12. Complaints
If you have a complaint, please contact us at shop@dhbtowels.co.uk. We aim to respond within 2 working days.
We are not currently registered with an Alternative Dispute Resolution (ADR) provider. If we cannot resolve a complaint directly with a Consumer, you may still refer the matter to Trading Standards or, once the relevant provisions of the Digital Markets, Competition and Consumers Act 2024 take effect (expected autumn 2026), to an accredited ADR provider. We will update this section once those rules are in force and confirm whether we join a scheme at that point.
13. Governing law
These terms are governed by the law of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, save that Consumers resident elsewhere in the UK may also bring proceedings in their local courts.
14. Changes to these terms
We may update these terms from time to time. The version in force at the time you place an Order will apply to that Order. The “last updated” date at the top shows when this document was last revised.
